Policies
At Okanagan Wellness, we take customer satisfaction very seriously.
All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. We work hard to ensure that the quality of our products are held to the highest standard of potency and purity to help you reach your personal wellness goals.
Shipping & Returns
Shipping Policy
All orders placed Monday-Friday before 12pm MST will be shipped the same day. Please allow 2-3 business days for your tracking information to be updated.
Shipping times vary depending on your shipping option of choice:
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Regular – Depending on your location, shipping could take 2-7 business days.
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Xpress – Depending on your location, shipping could take 1-3 business days.
All orders are processed through Canada Post.
***DUE TO GLOBAL EVENTS, WE ARE UNABLE TO GUARANTEE ANY SHIPPING TIMES***
Shipping & Returns
Return Policy
Thank you for shopping at Okanagan Wellness.
For sanitary reasons, once the product leaves our possession, we are unable to process a return.
If your product has any issues, please document the issue(picture/video) and email us at sales@okanaganwellness.com with your order# included in the email and we can work on sending out a replacement.